Onyx Environmental

FAQs

Do you provide regular maintenance services?
2025-07-28

ONYX provides maintenance services and develops an annual maintenance plan, including equipment inspection, cleaning, and performance testing, to ensure long-term stable operation.
How can I quickly report a device malfunction?
2025-07-28

When a device malfunctions, first refer to the "Common Troubleshooting" section in the "Operation and Maintenance Manual" and attempt to resolve the issue yourself. If you are unable to resolve the issue, contact after-sales service for technical support through the product manual or the headquarters and factory 400 phone numbers provided on the official website. It's recommended that you keep a record of the malfunction to facilitate efficient communication.
How long does it take to replace a part?
2025-07-28

Common parts are delivered nationwide within 48 hours, and specialized parts are stocked in advance to minimize downtime.
How does ONYX ensure after-sales service for its equipment?
2025-07-28

Professional Team: Equipped with a highly qualified technical team, we provide rapid response and remote/on-site support.
Regular Maintenance: We develop preventive maintenance plans and regularly check equipment status.
Spare Parts Supply: We maintain a stock of genuine spare parts to shorten repair cycles.
Training: We provide operation and maintenance training to enhance our customers' operational capabilities.
Warranty Commitment: We strictly honor warranty terms and offer free repair or replacement for non-intentional damage.
Common faults and solutions for advanced oxidation equipment.
2025-07-28

1. Power trip/indicator light off: Check the wiring and replace the leakage circuit breaker/power switch/fuse.
2. UV lamp off/alarm light abnormal: Replace or repair the ballast/lamp, and replace the LED.
3. UV-254 monitor malfunction: Check the wiring/replace the transformer, and clean the quartz sleeve.
4. Excessive condensate discharge: Drain the condensate from the gas storage tank and filter.
5. H2O2 tank overflow: Stop the dosing pump and wait for the overflow to complete.
How to fix water leaks?
2025-07-28

Check the seals of the housing and hood for leaks, mark the leaks, and seal them with glue. Check the air pipes for signs of aging and leaks, and replace them promptly. Repair or replace damaged seals and connectors.
How do I recover from a device control system failure?
2025-07-28

First, disconnect the power supply and check for loose connections. Replace damaged fuses, power switches, and other components. If the PLC or human-machine interface is faulty, consult a qualified technician and replace the component if necessary.
What causes loud operating noise?
2025-07-28

Possible causes include a malfunction in the pneumatic drive system, an air compressor failure, impact from cylinder movement, or a guide rod fault. Other possible causes include air leakage from pneumatic components, excessive cylinder speed, and guide sleeve wear.
What should I do if disinfection is ineffective?
2025-07-28

Check the water quality. If low UV transmittance, high iron content, or high levels of suspended solids are detected, pretreatment is necessary. Clean the quartz sleeve. Check the lamp for damage and replace it promptly. Adjust the cleaning cycle. Ensure the equipment is operating at the specified temperature and flow rate.
What should I do if the UV lamp in my UV system doesn't light up?
2025-07-28

Check the power supply: Confirm that the main power and control power are connected and there are no tripped or damaged fuses.
Check the lamp connection: Ensure that the lamp plug is fully inserted into the ballast socket and is not loose or in poor contact.
Replace the lamp: If the lamp is damaged (such as a broken or cracked filament), replace it with a new one.
Check the ballast: If the ballast is faulty, replace it and retest.
Check the alarm message: Use the human-machine interface to identify the specific cause of the fault.
Note: Always disconnect the power cord and wear protective equipment during operation.

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Municipal Municipal Wastewater Municipal water supply Recycled Water Reuse Township water supply and drainage Industrial Park New pollutant control Water ecological restoration project

Industry Pretreatment of industrial high-difficulty wastewater Pesticide Industry API pharmaceuticals Chemical waste salt purification Food & Beverage Industry Pharmaceutical Purified water Chip Fabrication Oilfield reinjection water Industrial zero emissions

Commercial Secondary water supply Pool & Aquarium High-quality drinking water POE/POU Aquaculture Cooling Circulating water Laboratory applications

UV-AOPs Wastewater Biodegradability Pretreatment of highly toxic industrial wastewater Chemical active agents Cyanide Organic Complexes

Craftsmanship UV disinfection UV photolysis UV Advanced Oxidation Reverse Osmosis Alternative to pasteurization UV photochemical reaction Ozone oxidation

Resource Recycling waste plastics Construction waste Renovation waste

Municipal WSH UV Disinfection System WTV UV Disinfection Vertical System ZL UV Disinfection System Clear Medium Pressure UV Disinfection System MOL Ceramic Plate CD Ozone Generator UV-AOP Advanced Oxidation System D.FITE Cloth Filter

Industry ZL UV Disinfection System Clear Medium Pressure UV Disinfection System UV-AOP Advanced Oxidation Extrem Medium Pressure UV Disinfection System EX-U UV Sterilizer EX-UPW-TOC UV TOC System MOM Ceramic Plate CD Ozone Generator MOS Ceramic Plate CD Ozone Generator UV-Fenton UV-Oxidation

Commercial EX-L UV Sterilizer EX-U UV Sterilizer ZL UV Disinfection System CLEAR Medium pressure UV Disinfection System OneUV UV Sterilizer Extrem Medium pressure UV Disinfection System UV-AOP Advanced Oxidation MOS Ceramic Plate CD Ozone Generator COG Ceramic Plate CD Ozone Generator

Photochemistry UV-Fenton Medium-pressure UV-Oxidation UV Photolysis Pasteurization UV Alternatives UV Photocatalysis Low Pressure UV-Oxidation

Resource Recycling AI Optical Sorter Al high-speed sorting robot AI heavy-duty sorting robot

Others SATBR Integrated Wastewater Treatment System D.FITE Cloth Filter Modular Wastewater Treatment System ModuOzone Ceramic Plate CD Ozone Generator

After-Sales Services Spare parts replacement Product Repair System Support Renovation Regular maintenance Software Upgrade

Technical Support Process Support Product Training Research & Development Small Test Pilotscale experiment Online dose monitoring UV dose design

Channel Services Municipal Industry Business OEM

Spare parts Low Pressure lamps Low Pressure Amalgam Lamps Medium Pressure Mercury Lamp VUV Low-pressure Mercury Lamp（185nm） Quartz sleeve Ballasts UV Intensity Sensor UV transmittance tester Sealing accessories Other Spare parts replacement

Resources

Do you provide regular maintenance services?
2025-07-28

How can I quickly report a device malfunction?
2025-07-28

How long does it take to replace a part?
2025-07-28

How does ONYX ensure after-sales service for its equipment?
2025-07-28

Common faults and solutions for advanced oxidation equipment.
2025-07-28

How to fix water leaks?
2025-07-28

How do I recover from a device control system failure?
2025-07-28

What causes loud operating noise?
2025-07-28

What should I do if disinfection is ineffective?
2025-07-28

What should I do if the UV lamp in my UV system doesn't light up?
2025-07-28

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Resources

Do you provide regular maintenance services? 2025-07-28

How can I quickly report a device malfunction? 2025-07-28

How long does it take to replace a part? 2025-07-28

How does ONYX ensure after-sales service for its equipment? 2025-07-28

Common faults and solutions for advanced oxidation equipment. 2025-07-28

How to fix water leaks? 2025-07-28

How do I recover from a device control system failure? 2025-07-28

What causes loud operating noise? 2025-07-28

What should I do if disinfection is ineffective? 2025-07-28

What should I do if the UV lamp in my UV system doesn&apos;t light up? 2025-07-28

Do you provide regular maintenance services?
2025-07-28

How can I quickly report a device malfunction?
2025-07-28

How long does it take to replace a part?
2025-07-28

How does ONYX ensure after-sales service for its equipment?
2025-07-28

Common faults and solutions for advanced oxidation equipment.
2025-07-28

How to fix water leaks?
2025-07-28

How do I recover from a device control system failure?
2025-07-28

What causes loud operating noise?
2025-07-28

What should I do if disinfection is ineffective?
2025-07-28

What should I do if the UV lamp in my UV system doesn't light up?
2025-07-28